Privacy Policy

Last updated: July 7, 2026

This Privacy Policy describes how Crowngrad ("we," "us," or "our"), operated by LoveFromLucy LLC, collects, uses, and shares information about you when you visit or make a purchase from crowngrad.com (the "Site").

Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device.

When you make a purchase or attempt to make a purchase, we collect information you provide to us, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

How We Use Your Information

To fulfill and manage your orders, including processing payment, arranging shipping, and providing you with invoices and order confirmations
To communicate with you, including responding to customer service requests
To screen orders for potential risk or fraud
To send marketing communications, if you've opted in (you can unsubscribe at any time)
To improve and optimize our Site

Sharing Your Information

We share your information with third parties who help us operate our Site and business, such as:

Shopify, which powers our online store — you can read more about how Shopify uses your personal information in their Privacy Policy
Payment processors, to securely process transactions
Shipping carriers, to deliver your order
Analytics and marketing service providers, to help us understand how customers use our Site

We do not sell your personal information to third parties.

Cookies

We use cookies and similar tracking technologies to operate our Site, remember your preferences, and understand how visitors interact with our Site. You can control cookies through your browser settings.

Data Retention

We retain your order information for as long as necessary to fulfill the order and for legitimate business or legal purposes, such as tax, accounting, or dispute resolution.

Your Rights

Depending on where you live, you may have the right to access, correct, delete, or restrict use of your personal information. To exercise any of these rights, contact us at support@crowngrad.com.

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and the right to request deletion.